Customer Success East Coast (Remote)
WriterAccess, an award-winning content creation platform connecting thousands of businesses with freelance writers, editors, and content strategists, is looking for an Account Manager to service and support our east coast customers. You'll find us on the Inc 5000 List as a 5 Year Honoree with 59% growth in the last 3 years, without even a smidge of investment or VC funding. Join our team of remote employees that keep the content orders flowing and revenue growth going year after year.
The Job In a Nutshell
- 100% Remote, Part-Time or Full-Time
- Support customers and talent in a variety of ways
- Manage and onboard customers assigned to you
- Recommend talent to customers based on needs
What You Do
- Onboard new customers to the platform
- Live chat support with customers and talent
- Help desk ticket support with customers and talent
- Phone support including platform demo on request
- Deploy new customer service and support protocol
- Recommend writers, editors, translators and content strategists
- Manage snags with workflow, talent questions and more
- Decrease churn with exceptional service and support
- Increase spend by confirming quality content is delivered
- Achieve revenue goals with exceptional service and support
What We Want
- At least one year of remote employment
- 1 to 5 years of content marketing experience
- Strong writing and editing skills
- Exceptional written and verbal communication skills
- Previous Customer Success experience
- SaaS or PaaS work experience
- Agency experience working with clients
- Self-directed, self-motivated and proactive
- Organization and time management skills
- Content marketing performance knowledge
- Happy employees that love work and no commute
What You Get
- Work from home or anywhere you travel
- Flexible schedule to work around your needs
- Competitive salary commensurate with experience
- Bonus plan based on individual and company performance
- Health plan and other benefits and incentive programs
- Gathering at our annual content marketing conference
- More time with your family, friends, and pets too ;-)
Why Choose Us
Our leaders are passionate about the business, fun and easy to work with, and proven professionals with track records a mile long. Our 15,000+ freelancers at WriterAccess all work remotely. We treat them like gold with transparent pay rates, fair price mandates and free tools, courseware, and online learning to help them advance their career. Our employees are motivated by our organic accomplishments, positive culture, and genuine commitment to career development. And best of all, our small staff is motivated to enhance our world-class software that helps remote freelancers find clients, earn income, and spend more time with family, friends, and travel.
What's Next
Apply if you have a positive outlook on life and excitement about this position, along with a proven track record working remotely. Send us a uniquely dazzling cover letter expressing your genuine interest, freakishly amazing skills, and ability to get things done with minimal or no direction. Look for a prompt response and next steps as we aim to fill positions immediately.
